Returns & Exchanges Policy

At Weheartfun , your satisfaction is our highest priority. Once your payment is confirmed, we aim to process and ship your order within 2–3 business days, and you will receive a tracking number once your package is on its way.

Defective Items

If you receive a defective product, please refer to our limited warranty policy for support.

Return & Exchange Guidelines

Timeframe

You may return or exchange your purchase within 30 days from the date on your receipt. Unfortunately, we cannot accept returns or exchanges after this period.

For Change of Mind Returns/Exchanges

• Condition: Products must be unused, unopened, unmarked, and in their original condition.
• Sets & Multi-Item Packs: All items included must be returned together.
• Non-Eligible Items: Items marked as non-returnable or non-exchangeable are not eligible.
• Shipping: Customers are responsible for covering the return shipping costs on online orders.

Note: This policy is provided in addition to your legal consumer rights.

Condition of Returned Items

Returned products should include all original packaging, manuals, accessories, and any complimentary gifts. If the item shows signs of use, wear, damage, missing parts, or evidence of improper assembly, additional fees may be applied.

Returns Due to Quality Issues

For returns or exchanges resulting from defects or quality concerns, Weheartfun will cover the return shipping fees and waive any restocking charges.

Returns for Personal Reasons

If the return is due to personal reasons, the customer will need to pay for the return shipping. Upon receiving your item, our team will inspect it to determine its eligibility for a refund or exchange.

How to Initiate a Return or Exchange

Please contact us at [email protected] to start the process. Our support team will provide you with detailed, step-by-step instructions.

Important Information

• Compliance: Returns that do not meet these guidelines will not be accepted.
• Liability: Unauthorized returns are non-refundable, and Weheartfun is not responsible for items lost during the return process.

Approved Returns & Exchanges

Once your return or exchange is approved:

• Prepaid Label: We will send you a prepaid return label and detailed instructions.
• Packaging: Ensure all original packaging, accessories, and complimentary items are included.
• Refund Process: You will be notified via email upon receipt of your return. Approved exchanges will be processed promptly, and refunds are typically issued within 1–3 business days to your original payment method (note that it may take 5–7 business days for the refund to appear in your account).

Delayed or Missing Refunds

If you do not receive your refund within the expected timeframe:

• Action: Please allow extra processing time and check with your bank or credit card provider.
• Further Assistance: If your bank cannot confirm the refund, contact us at [email protected]. We aim to resolve such issues within 1–2 business days.

For any additional questions or further assistance, please reach out to us at [email protected]. We’re here to help!